PRODUCT FAQs

GENERAL FAQs
FAUCET
WASHLET & NEOREST
URINAL SENSOR

WHAT’S THE BEST WAY TO CLEAN MY CEFIONTECT PRODUCT?

Applicable item code: – CS901KVT#NW1,CS901VT#NW1, CS900KVT#NW1, CS900VT#NW1, CW993VA#NW1, CW992VA#NW1 , CW996P#NW1 ,CW994P#NW1 , CS989VT#NW1,CS989PVT#NW1, CS989VT#NW1,CS989PVT#NW1, CW542MUNW1, CW552MUNW1, CW562MUNW1, CW572MUNW1, CW762MUNW1, CW162MUNW1, CW522M/EMUNW1, CW532MUNW1,CW132M#NW1,CW132MT1#NW1, MS636DV#XW / MS636CDV#XW, CW920K#XWH / SW920K#WH, L4724E#XW, L4706E#XW, L4715RE#XW, L4716RE#XW, L4704RE#XW, L1705E#XW, L1735E#XW, LW3716HY#XW, LW3717HY#XW,LW991A#NW1, LW760LB#XW, L5615CE#XW, L5616CE#XW, L5715E#XW, L5716E#XW, LW711RCB#XW, LW1717B#XW, LW1615CB#XW, L367CRE#XW, LW1617CB#XW, LW1714B#XW, LW1704B#XW, LW538RCB#XW, L909CE#XW, LW137Y#XW, LW1215CKA#XW, LW1216CKA#XW, LW136YWF#WH, LW1505JU#W, LW1506JU#W, LW1535A#XW, LW1536A#XW, LW1514B#XW, LW1515B#XW, LW1516B#XW, LW540MUNW1,LW542MUNW1, LW1504B#XW, USWN902AS, USWN902AE, USWN902A, UW904M#NW1, UW904VM#NW1, USWN900B#XW, USWN900BE#XW,USWN925AE#XW, USWN810B#XW, USWN810BE#XW

For regular cleaning of your CEFIONTECT product:

Do:

Use a detergent or non-abrasive toilet cleaner.
Neutral Detergent of “pH Value 7”
Use a soft-bristled plastic brush to clean CEFIONTECT CERAMIC SURFACE of WC, Basin & Urinal

Don’t:

Use cleansers, polishing powders or detergents that include gritty or coarse particles which might scratch the ceramic surface.
Use acid or alkaline detergents or cleaners, which will damage the glossy ceramic surface.
Use metal scrub brushes or steel wool to clean your CEFIONTECT products.

APPLICABLE FOR: – CUSTOMER & PLUMBER

HOW TO RESOLVE THE PROBLEM OF VOLUME OF THE SPOUTED WATER IS TOO LOW IN NEOREST MANUAL FLUSING TOILET?

Applicable item code: – CW993VA#NW1, CW992VA#NW1 CW994P#NW1, CW996P#NW1, CS989VT#NW1 , CS989VT#NW1.

Do:

Clean the stop valve filter.
Change the battery box/replace the battery box.

REMARKS: – ALL NEOREST TOILETS MANUAL FLUSHING, CUSTOMER NEED TO CHANGE THE BATTERY AT EVERY 6 MONTHS.

WHAT TO DO IN CASE NEOREST AND WASHLET NOT WORK?

Applicable item code: – All Neorest & Washlet product

Do:

Check remote controller battery.
Please refer below images for better understanding.

APPLICABLE FOR: – CUSTOMER & PLUMBER

HOW TO REPAIR THE NEOREST, WASHLET & ECOWASHER IF NOZZLE WATER IS NOT COMING OR LESS?

DO:

Check the stop valve filter.
Please refer the below image for better understanding.

APPLICABLE FOR: – PLUMBER

HOW TO REPAIR THE URINAL SENSOR IF NOT WORKING?

Applicable item code: – USWN902AS, USWN902AE, USWN902A, UW904M#NW1, UW904VM#NW1, UW350HJT1#W, U57K#W, UW104HJ#W, USWN900B#XW, USWN900BE#XW, USWN925AE#XW, USWN810B#XW, USWN810BE#XW

Do:

Check the stop valve filter.

Clean the sensor eye.

HOW DO I INSTALL / FIX A WALL HUNG TOILETS?

Applicable item code: – CW522EMUNW1, CW532MUNW1, CW522MUNW1, CW542EMUNW1, CW542MUNW1 CW552MUNW1, CW572MUNW1, CW562MUNW1, CW274JWS#W, CW682E#XW, CW162MUNW1, CW762MUNW1, CW812JWS#W, CW822NJWS#W, CW822M#NW1, CW192K#XWH, CW580M#NW1, CW132M#NW1, CW132MT1#NW1, CW272M#NW1, CW182M#NW1.

DO:

Check the wall hung bolt thread.
Check the TOTO fixing kit matching properly or not.
Check the toilets inlet and outlet point.
Check the installation manual, how to fix the product.

APPLICABLE FOR: – PLUMBER

HOW DO I RESOLVE THE PROBLEM OF CONCEALED TANK FLUSH NOT WORKING?

Applicable item code: – WH173BAT, WH172AAT, WH173BAT series, WH172AATseries, WH173SGAT , WH131MHFR, WH131MNF, WH132MHFR, WH132MNF

POSSIBLE CAUSES: –

If inlet fill valve filter chocked.
Diaphragm may chock due to dust particles.
Small washer missing.

REMEDIES/SOLUTION : –

Remove the fill valve filter and clean the filter.

Process for removing the Fill Valve Filter.

Process for Install the Fill Valve Filter.

Filter.

1. Clean the Fill Valve Filter.

2. Clean the Diaphragm.

3. We have to search for the missing washer from the work place.

Screenshot 2 1 e1629282882785 PRODUCT FAQS

APPLICABLE FOR: – PLUMBER

WHAT SHOULD I DO IF I SMELL AN ODOUR IN MY WASHLET?

If an odour is present, please remove the main unit and clean the deodorizer screen.

Applicable item code: – All washlet Products

Here’s what to do:

Remove the deodorizer filter.

Unplug the power cord

Remove the main unit. With the release button on the right side of the unit pressed in, pull the main unit forward.

Make sure not to pull with excessive force because of the water supply hose and power cord.

Tilt the unit up so you can reach the underside. Then press the clip of the filter and pull it forward.

Clean the filter using a toothbrush or similar implement or remove dust or lint.
Attach the deodorizer filter.

Hook the left side of the filter onto the main unit and slide the filter securely until you hear the clip “Click”.

Never use the Washlet without a filter. (It could cause a malfunction)

Attach the main unit.

Align the centre of the main unit and the base plate. Slide the main unit along the surface of the toilet and press all the way into place until a “click” is heard. Please note that if the main unit is not securely on the base plate, the washlet will not function.