Warranty Policy

TOTO INDIA INDUSTRIES PVT. LTD. - PRODUCTS LIMITED

  1. TOTO INDIA INDUSTRIES PVT. LTD., warrants its products (Detail as mentioned below), to be free from manufacturing defects under normal use and service period that of as mentioned below, commencing from the Date of Purchase for Individual/Retail Customers/End Users usages. This warranty is extended strictly to the ORIGINAL PURCHASER.

    This warranty effects only within INDIA. This warranty is effective for all TOTO products sold after April 1, 2019.

    Warranty Period

    Product Categories Period
    All Ceramic Body 10 Year

    Toilets

    Lavatories

    Urinals

    Flush Valves External Body 10 Years
    Electrical/Electronic Components 1 Year
    Other Parts like Flange, Inlet Spud 2 Years

    Concealed

    Cistern

    Tank Body 5 Years
    Other Parts 2 Years

    Seat Covers

    Normal Seat Covers 2 Years
    Soft Closing & ECO Washer 2 Years
    Washlet (Excluding Electrical / Electronic Components) 2 Years
    Electrical/Electronic Components 1 Year

    Faucets, Showers

    Auto Faucets

    Auto Soap Dispenser

    External Body 10 Years
    Electrical/Electronic Components 1 Year
    Other Parts 2 Years
    Bathtubs Cast Iron Body 10 Years
    Acrylic Body 5 Years
    Bathtubs Accessories Other Parts 1 Year
    Consumable Parts Battery, O-Ring, Gasket etc. Nil
    Hand Dryer Body and Internal All mechanisms 1 Year
  2. TOTO INDIA INDUSTRIES PVT. LTD.'s obligations under this warranty are limited to repair or replacement of TOTO PRODUCTS only, at COMPANY'S option, of products or parts found to be defective, provided that such products were properly installed and used in accordance with the INSTRUCTION MANUALS. TOTO INDIA INDUSTRIES PVT. LTD., reserves the right to make such inspections as may be necessary in order to determine the cause of the defect. TOTO INDIA INDUSTRIES PVT. LTD., will not charge for the labour or parts in connection with warranty repairs or replacements.
  3. TOTO INDIA INDUSTRIES PVT. LTD., is not responsible for the cost of removal, return and/or reinstallation of products. This warranty does not include any Customs/Import Duties, Excise Duties, Central or State GST and other local taxes if applicable on the parts which the company may supply or repair free of cost during the warranty period. The said duties or taxes if any shall be borne by the purchaser.
  4. This warranty does not apply to the following items:
    • Damage or Loss sustained in a natural calamity such as fire, earthquake, flood, thunder, electrical storms, etc.
    • Damage or loss resulting from any unreasonable use, misuse, abuse, negligence or improper maintenance of the products.
    • Damage or loss resulting from removal, improper repair or modification of the products.
    • Damage or loss resulting from sediments or foreign matter contained in a water system (Hard Water).
    • Damage or loss like Burnt-off of complete Unit due to Unstable Power Supply (Fluctuation of Voltage i.e. more than A.C. 220Volts), Power Supply Cable-Faults or Short-Circuit or Fire etc.
    • Damage or loss resulting Burnt-Off (of A.C.220Volts items) or any other Defects for the Items of TOTO, purchased directly from outside of INDIA.
    • Damage or loss resulting from improper installations or from installation of a unit in a harsh and/or hazardous environment(installation manuals available in every item boxes).
    • Damage or loss due to usage of acidic and basic cleansing chemicals
    • Damage or loss due to consumables parts (Battery, O-Ring, Gasket etc.)
  5. In the event that the same model or color is not available for replacement, TOTO INDIA INDUSTRIES PVT. LTD. will replace the defective Product with an equivalent model or color.
  6. TOTO INDIA INDUSTRIES PVT. LTD., may, at its discretion, retain any part or component replaced during the period of warranty.
  7. To obtain this Warranty, Customer should have ORIGINAL TAX BILL/INVOICE as received during purchasing of TOTO Products from TOTO or TOTO authorized outlet/Dealer as a proof of Date of Purchase.
  8. This warranty shall automatically terminate on the followings:
    • Date of Expiry of the warranty period even if the Product has not been installed after purchase or has not been in use for any part or whole, of the warranty period for any reason whatsoever.
    • Irrespective of the repair or replacement that may be provided under warranty and such repair or replacements shall not exceed the warranty period.
  9. To obtain warranty repair service under this warranty, you must take the product or deliver it prepaid to a TOTO INDIA INDUSTRIES PVT. LTD., service facility together with a letter stating the problem, or contact with a TOTO INDIA INDUSTRIES PVT. LTD., distributor or authorized products service provider. If because of the size of the product or nature of the defect, the product cannot be returned to TOTO INDIA INDUSTRIES PVT. LTD., receipt by TOTO INDIA INDUSTRIES PVT. LTD., of written notice of the defect shall constitute delivery. In such case TOTO INDIA INDUSTRIES PVT. LTD., may choose to repair the product at the purchaser’s location or pay to transport the product to a service facility.
THIS WRITTEN WARRANTY IS THE ONLY WARRANTY MADE BY TOTO INDIA INDUSTRIES PVT. LTD. REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY SHALL BE THE EXCLUSIVE REMEDY AVAILABLE TO THE PURCHASER, TOTO INDIA INDUSTRIES PVT. LTD. SHALL NOT BE RESPOSIBLE FOR LOSS OF USE OF THE PRODUCT OR FOR OTHER INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OR EXPENSES INCURRED BY PURCHASER, OR FOR THE LABOUR OR OTHER COSTS DUE TO INSTALLATION OR REMOVAL, OR COSTS OF REPAIRS BY OTHERS, OR FOR ANY OTHER EXPENSE NOT SPECIFICALLY STATED ABOVE. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTIES, INCLUDING THAT OF MERCHANTABILITY OR FITNESS FOR USE, ARE EXPRESSLY LIMITED TO THE DURATION OF THIS WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION AND EXCLUSION MAY NOT APPLY TO YOU.